Support
How can we help?
Email us at support@trovella.app and our team will reply within two working days.
External helplines, if you need them now
Trovella is not an emergency service, and no one monitors the app. If you’re struggling or feel unsafe, contact someone straight away:
In the UK
Call 999 in an emergency, or Samaritans free on 116 123 at any time. For urgent mental health support, call NHS 111 in England, Scotland and Wales, or Lifeline on 0808 808 8000 in Northern Ireland. If you'd rather text, Shout is free at any time: text SHOUT to 85258.
In South Africa
Call 112 from a mobile or 10177 for an ambulance in an emergency, or the SADAG Suicide Crisis Helpline free on 0800 567 567 at any time.
In the EU and EEA
Call 112 in an emergency.
Common questions
Is Trovella a replacement for therapy?
No. Trovella is a wellbeing and self-development app. It does not diagnose or treat any condition, and it is not therapy, a crisis service or a substitute for professional care. If you are looking for therapy or medical support, your doctor can help you find the right service.
Who can see what I write?
Your Notes and reflections are private to you. They're encrypted when stored, and our team doesn't read them. A few authorised people at our development company can reach the systems that hold your information, only to keep Trovella running, fix problems or recover from an incident. They work under a written agreement that keeps it confidential. We're working on a further layer of encryption to protect what you write. The Coach sees what you choose to share with it and nothing more, and you can change those choices in Settings whenever you like.
How do I delete my account?
You can delete your account in the app, or ask us by email. Delete your account explains how.
Can I make Trovella easier on the eyes?
Calm Mode gives larger text and less motion, and Trovella follows your device's own accessibility settings.