Trovella

Your account

Delete your Trovella account

You can delete your Trovella account, and the personal data linked to it, whenever you like. Trovella is provided by Life Flow Strategies Ltd.

In the app

  1. Open your Profile, then Settings.
  2. Choose Privacy.
  3. Choose Delete account, then confirm.

Confirming signs you out of Trovella on every device.

By email

If you can't use the app, email support@trovella.app from the email address linked to your account and ask us to delete it. We'll complete your request within 30 days.

What happens to your data

  • Your personal data is deleted from our systems within 30 days.
  • Copies in our backups expire within 15 days after that.
  • We keep a record of the terms you accepted and the consent choices you made, in reduced form, for 6 years after your account closes.
  • We keep billing records for as long as the law requires, up to 7 years.
  • We may keep anonymised totals that don't identify anyone.

If you pay through the App Store or Google Play: deleting your account doesn't cancel a subscription. Cancel it in your App Store or Google Play settings as well.

Our Privacy Policy explains what we keep and why.